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Returns and Refund Policy


Our promise

C-ZAR.com and Big Fat Arts Gallery is committed to helping you own amazing affordable art that you love so we want you to be entirely happy with your order. We offer every customer a 14 day no risk money back guarantee on all UK orders.


Refunds will be arranged within 3 days on receipt of the artwork. Refunds will include any UK postage expenses incurred. Orders should be returned at the customer's own expense with UK Postage refunds arranged once received. International Orders are to be returned at the responsibility of the customer. Please contact admin@bfa-gallery.com for further information.

Please note that Digital and Open Editions are fulfilled via third party suppliers (including The Printspace, Fine-Art America and Pixels.com) These companies also offer no risk money back guarantees. For more information, please consult the relevant returns policy on the respective websites.

If your print is damaged and you want a replacement

BFA Gallery works hard with its partners to ensure that every print is sent to you in perfect condition but occasionally we know that things can get lost or damaged. We ask every customer to inspect their artwork on arrival to check for any flaws in the print or frame so please keep all of the original packaging and authenticity certificates until you are happy that you are going to keep the print. We cannot accept prints back unless they are in their original packaging.

In the unlikely event that there is a problem, please email photos of the damage to admin@bfa-gallery.com quoting your order number and using the subject line ‘Damaged Print’ and state whether you are seeking a replacement or a refund.

Please note that the majority of our prints are limited editions and their stock is restricted in number. Whilst we do everything we can to issue you with a replacement, occasionally the print edition will have run out. In this situation, we can offer you a full refund or store credit note so that you can choose another piece of art.

Refunds

If your decide that your print is not for you for any reason, then simply email us at admin@bfa-gallery.com with your order number stating that you would like to return your print and we will arrange details for returning the artwork. Please note that  International Orders are to be returned at the responsibility of the customer.

We cannot accept prints back unless they are in their original packaging. If you have requested a refund, we will credit your original payment mechanism within 3 days of confirmation of receiving your returned print.

Questions/Feedback

We would love to hear from you with your feedback so do feel free to email us at admin@bfa-gallery.com or Contact us HERE

Thank you, C-ZAR Gallery