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FAQs


Do you offer framed artwork?

Yes we do. More information HERE

Where do you deliver?

We deliver anywhere in the world.

How much is Delivery?

UK Standard Delivery is approx £5.00 for Digital Editions

All delivery charges will clearly be shown on checkout depending on the shipping location.
  
How long does it take from date of order?
We aim to dispatch all Limited Edition Prints within one to three working days.
Is my information secure when I place an order?
We never ever pass on your personal information to other companies.
Your information is always secure when placing an order through BFA Gallery. Your browser will display the 'https' closed lock symbol. We use the highest level of internet security for online ordering. You can feel safe sending sensitive information over our website because we are secured by a 128bit encryption SSL certificate through Shopify and the Authorize.net payment processor. Look to ensure that your web browser shows a closed lock symbol in the URL bar at the top of the page or the bottom part of your browser when you are on the checkout page.
Can I arrange an alternative shipping method or specify a time?
Get in touch with our customer service team at admin@bfa-gallery.com CONTACT HERE or call us on +44 7710 405470 and we'll help you out.
Do you offer a Bespoke Service?
Yes. We do. Please Contact Us with your requirements for a quote.
Do you offer artwork framed?
Yes. We do. We will be offering Framed Digital Limited Edition prints through The Printspace in Shoreditch: 74 Kingsland Road, London E2 8DL and via BIGFATARTS.info (as part of Fine Art America with global fulfilment depots)
Delivery is applicable on these prints as they are fulfilled by an external company.
TOP TIP: Please note that bespoke frames can prove more expensive than 'off-the-shelf' options - they also take longer to fulfil - so it may be easier and cheaper to buy your own ready-made frame. Most sizes and dimensions have been designed so they that they fit many shop-bought frames. We do however, recommend using a professional framers for the Fine-Art Editions as they can advise on the best options available.

Otherwise we are happy to advise on framing. Please contact us for further information.
What are Editions?
A Limited Edition is a series of prints which, as the name suggests, are limited in number. The size of the Edition varies from very small (sometimes below even 10) to the hundreds and occasionally even the thousands). Normally the number is written on the print and the artist may also sign the works. The price of a work is driven by the artwork itself – and generally is also function of the fame of the artist, the size of the work, and the size of the edition. Limited Editions can therefore provide a great way to start purchasing famous artists works at very affordable prices and, due to their finite nature, they can often make great investments for the future.
Open Editions are also available via Fine-Art America. Open Editions are not signed and do not come with a signed Certificate of Authenticity. For Open Edition 'reproductions' information see below.
What is a Reproduction?
A reproduction is an open (unlimited) copy of a work created without close supervision or input from the artist. This category includes museum quality posters and prints.
What are Original works?
Originals are one-off artworks by the artist.
Are all Original Artworks signed?
Each Product Page will state if the artwork is signed or unsigned and will state where the work is signed.
How do I know if a Limited Edition is signed and what the edition size is?
Big Fat Arts will always tell you if a Limited Edition is signed and numbered. On the product page, in the product details section we'll tell you the specifics of each print, including if it is signed and numbered.
How can I be the first to know about upcoming artwork being made available for sale?
You can sign up to our emails and get the latest artworks and the stories behind the art, special offers, discounts and free stuff sent direct to your inbox. This is one of the best ways to get first access to BFAs limited edition prints and original artworks before they sell out.
It is free to sign up and you can unsubscribe at any time.
Does the artwork look exactly like the pictures on the website?
We work hard to make sure that we have high resolution images of all artworks for sale that accurately represent the artwork. In the case of some prints that are produced in print runs the visual representation may differ slightly from print to print. If you are not satisfied with the artwork that you buy then you can always use our 14 day returns policy. See our returns policy
How do I buy?
Ordering from BFA is quick and easy. Once you have chosen the item you wish to purchase, simply click on the Add to Basket button.
What payments options do you accept?
We accept major credit cards and payment methods including Visa/Visa Electron, Mastercard and PayPal.
How can I track my order?
We will send you an email as soon as your order ships, this will include details of the shipment and will also include a tracking number (if applicable).
If you have any questions about your order you can contact us or call us on +44 7710 405470
How can I cancel my order?
If your order has not yet been shipped, you can cancel your order by emailing us at admin@bfa-gallery.com Please make sure you include your order number in the email.
If your order has already shipped we will be unable to cancel your order, however, you can take advantage of BFAs returns policy.
How do I know my personal information is safe?
BFA takes your privacy very seriously and we will never share your email address or personal details with any third parties, or other companies. We only use your personal information for internal purposes, such as allowing you to track your recent orders.
Discounts and Special Offers (Upgrade Offer)
Discount available to a maximum of £100 per Gallery Edition Print unless specified otherwise.
Duties and Taxes
If live in the US, you order may be subject to duties and taxes from your local customs office before you can claim your package.
Unfortunately we have no control over this process and duties and taxes may be applied as a percentage of the value of the product that you are importing. We urge you to contact your customs bureau for more details.
Returns 
We want you to be happy with art that you have chosen and get years of enjoyment from it. If you are unhappy with your purchase then you can take advantage of our no-risk 14 day return policy. Check out our no risk returns policy. (Fine-Art Editions)
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